DenTTime Appointment
Booking App

Category:

Mobile App
Design

Client:

DenTTime

Start Date:

14 June 2024

Design Team:

Mawerl Agency

Project Overview

Design and development of DentTime, a specialized appointment booking mobile application for Highland Dental Associates, enabling patients to seamlessly schedule appointments with dental specialists, manage their dental health records, and receive personalized care reminders.

Client: Highland Dental Associates

A multi-specialty dental practice with five locations across the metropolitan area, offering comprehensive dental care including general, cosmetic, orthodontic, and surgical services.

Design Team: Apex Digital Solutions

  • Lead UX Designer: Morgan Chen
  • UI Designer: Priya Patel
  • Mobile Developer: Marcus Johnson
  • QA Specialist: Dana Rodriguez
  • Project Manager: Chris Thompson

Client Needs

Highland Dental Associates approached us to create a mobile app that would:

  • Reduce front desk call volume for appointment scheduling
  • Decrease appointment no-shows and last-minute cancellations
  • Enable efficient matching of patients with appropriate specialists
  • Provide patients with easy access to their treatment history and plans
  • Create a consistent patient experience across all practice locations
  • Integrate with their existing practice management software

The Solution

Research & Discovery

dento

Our process began with comprehensive research including:

  • Interviews with front desk staff and practice administrators
  • Shadowing of the current appointment booking workflow
  • Analysis of appointment patterns and no-show statistics
  • Patient surveys regarding scheduling preferences
  • Competitive analysis of existing healthcare booking applications

Our research identified key pain points:

  • Patient frustration with phone wait times for scheduling
  • Administrative burden of appointment reminder calls
  • Difficulty matching patients with appropriate specialists
  • Confusion about required pre-appointment preparations
  • Limited after-hours booking options

Design Approach

DenTTime

I created a patient-centered design that prioritized:

  • Simple, guided booking flow requiring minimal steps
  • Clear specialist selection based on treatment needs
  • Visual calendar interface with real-time availability
  • Accessibility features for patients of all ages and abilities
  • Consistent branding aligned with the practice’s existing identity

Key Features Developed

1. Smart Specialist Matching

Denttime

Developed an intelligent system that guides patients through a brief questionnaire to match them with the appropriate dental specialist based on their symptoms, history, and treatment needs.

2. Visual Scheduling Interface

Created an intuitive calendar interface showing real-time availability across all practice locations, allowing patients to choose appointments based on preferred time, location, and specialist.

3. Appointment Preparation Guides

Implemented customized pre-appointment instruction guides tailored to specific procedures, ensuring patients arrive properly prepared for their visits.

Results

The DentTime app delivered exceptional outcomes for both the practice and patients:

  • 73% reduction in appointment-related phone calls
  • 68% of appointments now booked through the app rather than by phone
  • 31% decrease in appointment no-shows
  • 4.8/5 star average rating across app stores
  • 89% of patients reported the app was “very easy” or “extremely easy” to use
  • 42% increase in last-minute appointment filling
  • Front desk staff reported saving an average of 12.5 hours per week on scheduling tasks

Technical Skills Demonstrated

  • User research and journey mapping
  • Mobile UX/UI design for healthcare
  • Prototyping and usability testing
  • Healthcare software integration
  • HIPAA-compliant development practices
  • Accessibility implementation
  • Cross-platform mobile development
  • Healthcare analytics implementation

Client Testimonial

DentTime has made scheduling so much easier. Our team spends less time on the phone, and patients love the convenience. We’ve seen fewer no-shows and a great return on investment.
Dr. Robert Chen, Managing Partner

Project Timeline

  • Discovery and research: 3 weeks
  • UX design and prototyping: 4 weeks
  • Usability testing and refinement: 2 weeks
  • Development: 8 weeks
  • Beta testing: 3 weeks
  • Staff training and launch: 2 weeks
  • Total project duration: 22 weeks